Context & Objectives
Active in healthcare products and services, our client wanted to grow qualitatively by maximising sales from existing customers and focusing customer acquisition on those with the biggest commercial potential. In this context, our client’s Chief Marketing Officer asked Agilytic to help him better understand its customer base and identify
The key characteristics of best customers to guide acquisition campaign
The next best action for each existing customer
Working iteratively and collectively with internal teams, we
Led workshops to help define “good customers” based on financial value, longevity, growth potential and quality of the relationship
Segmented the customer base using these definitions
Highlighted consumption patterns common to customers within the same segment
Built recommendation engine to maximise revenues from customers based on patterns
Our recommendation engine helped our client’s staff take the best marketing action at the customer level to increase their value and build loyalty.
Additionally, we identified the key factors increasing the probability of becoming a top profitable customer. These insights helped our client’s marketing team to prioritise actions while ensuring qualitative growth.