But today, computers trick people all the time. Not by successfully posing as humans, but by convincing them that they are sufficient alternatives to other tools of human effort. Twitter and Facebook and Google aren’t “better” town halls, neighborhood centers, libraries, or newspapers—they are different ones, run by computers, for better and for worse. The implications of these and other services must be addressed by understanding them as particular implementations of software in corporations, not as totems of otherworldly AI.
On that front, Kaplan could be right: abandoning the term might be the best way to exorcise its demonic grip on contemporary culture. But Isbell’s more traditional take—that AI is machinery that learns and then acts on that learning—also has merit. By protecting the exalted status of its science-fictional orthodoxy, AI can remind creators and users of an essential truth: today’s computer systems are nothing special. They are apparatuses made by people, running software made by people, full of the feats and flaws of both.